Making orders & Wholesale Beads and Componets
As we are very confident with our fine jewelry, you can return your order within 7 business days from the date when you receive you order for a refund or exchange if you are not completely satisfied with our products for any reason.
Returning Your Order
Please follow these steps to return your jewelry item(s):
1. Contact customer service and offer the relevant information of the order.(ID of the order, register name, telephone number and e-mail address )
2. Describe complete reasons for return. If the quantity of what you want to return is not the same with that of what you have ordered, or a few are damaged, please take photos of packaging and practicality of jewelry.
3. Customers need to offer package ID, original packing materials and relevant bill of documents. Relevant items you need to pay attention to:
1. We are not responsible for the loss and damage during the process of transport of the returned goods. Please refer to the declaring sum filled when we deliver the goods if you want to know the product sum.
Discrepancy in color and shape
1. What we sell are natural jewelry components, we hold the belief of making every effort to keep the most natural characteristics of our products. It is normal that the color and shape of our jewelry occasionally come to be a little different from those in pictures.
What happens when you order?
We will send you an e-mail confirming your order within 24 hours of placement of the order.
When you receive your order will depend upon: your order payment clearing; delivery time or stock availability: whether we have your product in stock (in your size); the delivery method that you selected.
All credit cards must be approved before shipment (ie. your credit card issuing bank approving your purchase). We will contact you if there are any problems. Bank and Bank(T/T) Transfer: you making the Bank/Bank Transfer payment and your payment clearing (takes 2-4 walkdays on average for Bank Transfer); Western union payment; PayPal/PayPal eCheck: Your PayPal payment or eCheck clearing)
Specific Required Dates:
If you would like your product by a specified date please include that date in the 'comments' section of the order form. (eg. wedding date or birthday date). If you require your order by a specified date we suggest you place your order as early as possible to ensure that you allow for any manufacture time that may be needed.
We will contact you when we ship your order to you with the estimated number of days that delivery will take (together with the courier tracking number if your selected courier delivery).
Terms and Conditions of all orders
The content of the policies incorporated in this web site and any specific terms arranged between us and the customer form part of the terms and conditions of all orders made through this web site. You (the customer) are deemed to have read all the terms and conditions including all policies displayed on this web site and are deemed to have accepted them.
All orders made though our website and all incidental agreements and matters are governed by the laws of China & World.